Our instance is now up and running and we are seeing people log in and use the platform successfully. Salesforce have confirmed that the fix is being rolled out, and that they are working on a code-level permanent fix.
Posted Sep 16, 2026 - 11:47 UTC
Update
Salesforce have confirmed that a rollout is in progress and customers are starting to see their service return to normal. We are seeing users able to log in again now, but will continue to monitor the situation.
Posted Sep 16, 2026 - 11:27 UTC
Monitoring
Salesforce have advised that they have validated a fix successfully on a test instance, and are now in the process of rolling out the fix to all impacted instances.
Posted Sep 16, 2026 - 11:08 UTC
Update
One of the Salesforce core infrastructure system components experienced increased load, which limited its capacity to process requests. They are working on a fix to resolve this issue and restore services.
Posted Sep 16, 2026 - 10:22 UTC
Identified
Investigations by Salesforce indicate that requests are stalling while waiting on a response from an internal login service, which is using up available server resources, which is affecting users being able to log on to the Social Value Portal application. They are attempting to restart the service to fix this.
Posted Sep 16, 2026 - 09:29 UTC
Investigating
We are aware that there are intermittent page loading problems on the platform, due to issues with Salesforce infrastructure. The issue is currently being investigatedd.
Posted Sep 16, 2026 - 08:46 UTC
This incident affected: Social Value Portal platform.